Shipping policy

We are committed to providing you with the best shipping experience possible. Please review our shipping policy below:

 Processing Time:

  • Orders are typically processed and shipped within 3-4 weeks of receiving payment due to production. However, during peak seasons or sales events, processing times may be extended.

 Shipping Methods and Rates:

  • We offer several shipping options to accommodate your needs. Shipping rates are calculated based on the weight of your order and your location. You can select your preferred shipping method during the checkout process.

 International Shipping:

  • We also offer international shipping to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Delivery times for international orders vary depending on the destination and shipping method selected.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

 Shipping Delays:

  • While we strive to deliver your order on time, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier delays. We appreciate your patience and understanding in such situations.

 Shipping Address:

  • Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make any changes or cancellations.

 Lost or Damaged Shipments:

  • In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive a satisfactory resolution.

 Policy Updates:

  • We reserve the right to update our shipping policy at any time without prior notice. Any changes to our policy will be posted on our website.

By placing an order with Sorienn, you agree to abide by the terms and conditions outlined in this shipping policy.

Thank you for choosing Sorienn!